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Frequently Asked Questions

Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to:

Firstly, we understand your concerns. There are some store's owners also have concerns before choosing our themes:

We specialised in creating premium Bigcommerce templates which are suitable for experienced users. You need basic HTML knowledge to control the theme. In the other hand, templates on BC marketplaces need to be simple. Even newbies can control well the themes. This is why you don't see our themes on BC marketplace. However, we are also BC partner. We are creating some basic templates and will submit on BC marketplaces soon.

Yes you will get free update in the future.
Yes, we integrated Google Rich Snippet into our templates so your store will be friendly with SEO.
Yes we do. The service costs $149. We will install the template on a sample store and put your data (text/images) into this sample store then you can review how it looks. When you feel happy with the sample store, we will do the installation on your real store. This process will avoid the down time of your real store.
Single Domain License allows you to use the purchased theme and/or extension on a single domain (website). All our templates and addons come with Single Domain License. If you would like to use the themes/addons for multiple domains, please contact us at support@halothemes.com
Please add our email: support@halothemes.com to your address book to ensure our response email isn’t marked as spam mail.
We’re available from Monday – Friday 08:30 A.M. to 06:00 P.M. (GMT+7 / Asia), Saturday and Sunday Closed.

We will try our best to reply your emails as soon as possible. However, we will prioritise email regarding Theme features and issues.
- We will reply your email regarding Theme features and issues within 24 hours.
- Regarding emails about template customisation, we will reply you within 48 hours (but normally much sooner).
Please login to your account dashboard at http://halothemes.com/amember/ and download your theme package.

After you already have download and extract (unzip) the Theme Package.

You will see the 02 folders: Theme Source - upload to Bigcommerce and Theme Manual - theme user guide. In the Theme Manual, please open the index.html file to start reading our Theme Manual for how to manage your theme. You just need follow it exactly step-by-step in our Theme Manual to complete your work.
All our premium Bigcommerce themes & templates are compatible with Bigcommerce Product Filtering (Faceted Search).

Custom Services

PSD to Bigcommerce Template

We convert your PSD design into a high quality, hand coded, SEO optimized, cross browser compatible, XHTML / CSS markup ready Bigcommerce theme. You will get a pixel perfect platform theme like PSD.

Learn More

Bigcommerce Design Service

Giving you the nice designs, convenient structures and high business efficiency is the goal of our work. We have a team of professional designers with extensive experience and creativity does not stop.

Learn More

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Monday, 18 September 2017 18:18
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